Frequently asked Questions

How do I make a booking?

You can now book on-line directly on our website. The on-line booking system is quite easy to use. It will require you to fill in all your details, plus credit card details, (which are held in a totally secure credit card section within our program).
If the calendars do not show the period of interest, select the year and month and click on [>>]
Click on the arrival date, using the calendars.
Click on the departure date using the calendars. Click on the proceed button.

When I book my accommodation, do I have to pay a deposit?

50% of the tariff plus administration fee of $30.00 is required as a deposit to confirm the booking and is payable within 48hrs from the date you made the booking.

When do I have to pay the balance of my accommodation?

Balance of all outstanding monies is due 14 days prior to your arrival. If the booking is within 14 days of stay, full tariff and bond is required. Payment may be made by bank cheque (made payable to Jacka & Jeffries Pty. Ltd) Mastercard, Visa, or direct deposit into our trust account. There is a 2.15% surcharge on credit card payments.

What is a security bond?

We charge a Security Bond, as a security for our owners in the unlikely event of any damages/breakages occurring at your holiday property, (please refer to Terms and Conditions)

What time can I check into my accommodation?

Check in time is from 2pm.

What if I arrive earlier, can I check in early?

In most instances your accommodation has only been vacated the morning of the day you are arriving. If this is not occurring, it may be available earlier. Please speak to us should you require an earlier arrival.

What time is check out?

Check out is strictly 10am. Often we have guests arriving to your accommodation on the day of your departure and require the time to clean the accommodation. Please speak to us should you require a late departure. Late departure without consultation will incur a fee deducted from your bond.

Where do I collect the keys from?

We will contact you re location of keys on confirmation. Where possible we will meet and greet you with the keys. In busier times, keys will be left in key safe at property.

What if I’m arriving out of office hours?

If you are arriving outside office hours please contact us and we can arrange key collection for you.

What if I’m departing before your office opens?

Not a problem, we can arrange key collection with you.

What if something breaks during my stay?

Accidents happen and we appreciate if you let us know if property is damaged during your stay. Usually we will receive a quote to replace/repair the damaged property and this will be paid from the security deposit. If something was damaged on your arrival, please let us know immediately and we will endeavour to have it fixed as soon as possible.

What should we bring with us?

Not all properties provide linen. If linen is not supplied you will need to bring sheets, pillow slips, bath towel, bath mat, hand towel, tea towel and beach towels. Alternatively, we can arrange linen hire for you.

What if we leave something behind?

There is a $30.00 administration fee for Beach Breaks Bellarine to collect items that have been left behind at properties. it is also the guest's responsibility to organise postage to receive their belongings back at their own cost. If a housekeeper brings lost property to our office, it will be stored in our lost property bin for 2 weeks. If it is not claimed within this time frame, the items will be given to charity.

Are pets allowed inside in pet friendly properties?

We encourage you to keep your pet outside when holidaying with us. Some properties are strictly no pets inside whereas other properties are more lenient. If your pet needs to be indoors, please ask our staff about conditions. Please no pets on furniture.

Do we have to clean the property before we leave?

It states in our terms and conditions that you need to leave the property in a clean and tidy state upon departure. This would include a stripping of your bed if you have hired linen, washing and stacking away dirty dishes /pots/pans you have used, taking out your rubbish (and putting the Wheelie bins out if it was not emptied during your stay) leaving the BBQ as you found it – clean, and maybe giving the floor a once over sweep or vacuum.

What if the house is not left clean on our departure?

Once the housekeeper enters the property, depending on how bad the property has been left, there may be an extra cleaning fee starting at $20.00. An extra cleaning fee of $50.00 may also apply to the BBQ if it is not left clean on departure.